RETURN POLICY
I hope everything you order fits you like Cinderella’s slipper, what a dream that would be! But if it doesn’t, you can't go to a ball looking less than perfect! If you find that your purchase doesn’t suit you well – you are in the right place!
Returns must be received within 2 weeks, no exceptions.
TO START A RETURN:
- email us at: shopshimmymidland@gmail.com within 7 days of receiving your order, so that we can approve your return. Return items must be received within 14 days of delivery.
- after your return has been approved, fill out the return form that came with your order and mail it in with your items.
- Note: any/all returns that are mailed back & are not approved will be sent back to the customer at their expense.
Items will only be considered for return if they have the original tags attached and they are: unworn, unwashed, and deodorant & smoke free.
Return postage will be the responsibility of the customer.
For a refund back to your original method of payment: you will be subject to a 10% restocking fee.
For a refund in the form of store credit: you will receive 100% of your purchase price.
- Shipping charges will NOT be refunded.
- Store credit is issued in the form of a gift card and must be used within 1 year of the issue date.
The following items are FINAL SALE and are not eligible for return:
ALL sale items: promo, flash, holiday, instagram, etc. |
Jewelry |
Drinkware |
Undergarments |
Hair Accessories |
Sunglasses |
Swimwear |
|
DAMAGED ITEMS:
All orders are checked before they go out for any flaws/damages, but we are human, and mistakes can happen. If you find that your item has a flaw, please email us at shopshimmymidland@gmail.com or call 432.203.6201 within 3 days of your delivery date.
If we have your requested replacement item in stock, it will be held until your return is received; if we do not, we will provide you with a refund onto your original method of payment.
All returns will be left up to the discretion of The Shimmy Shack.
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**updated May 11th, 2020**