RETURN POLICY

We hope everything you order fits you like Cinderella’s slipper, what a dream that would be! But if it doesn’t, you can't go to a ball looking less than perfect! If you find that your purchase doesn’t suit you well – this is for you!

Items will only be considered for return if they have the original tags attached and they are: unworn, unwashed, and makeup, deodorant & smoke free.

The following items are FINAL SALE and are not eligible for return:

• ALL SALE items – this includes flash, sales Instagram sales, promotional sales and any discount codes.
• Hair accessories
• Jewelry
• Sunglasses
• Drinkware
• Swimwear
• Undergarments

Please Note: Return postage will be the responsibility of the customer.

 Please print our return form below and mail it in with your order!

---For a refund back to your original method of payment: your return must be postmarked within 7 days of the delivery date.

---For a refund in the form of store credit: your return must be postmarked within 10 days of the delivery date.

• Original shipping charges will NOT be refunded.
• Store credit is issued in the form of a gift card and must be used within 1 year of the issue date.

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EXCHANGES:

• Since our inventory is limited and sells quickly, we are unable to guarantee an exchange for a different size. Please email us at returns@shoptheshimmyshack.com within 3 business days to inquire about the exchange, allowing us to confirm we have the size you are needing & hold the item for you.
• Exchanges must be postmarked within 7 days of delivery.

DAMAGED / DEFECTIVE ITEMS:

• All orders are checked before they go out for any flaws/damages, but we are human, and mistakes can happen. If you find that your item has a flaw, please email us at returns@shoptheshimmyshack.com or call 432.934.2225 within 3 days of your delivery date. 
• If we have your requested replacement item in stock, it will be held until your return is received; if we do not, we will provide you with a refund onto your original method of payment and issue you a return label to send the damaged item back to us.

All returns will be left up to the discretion of The Shimmy Shack.