I hope everything you order from The Shimmy Shack fits you like Cinderella’s slipper, what a dream that would be! But if it doesn’t, you can't go to a ball looking less than perfect! So, if you find that your purchase doesn’t suit you well, you’re in the right place!
Please read our policy thoroughly and contact us should you have any questions.
- Items will be returned for store credit ONLY in the form of a gift card that must be used within ONE YEAR of the issue date.
- Items will be eligible for a return if you have initiated the return process within 10 days of delivery.
- To start a return please email us at: firstname.lastname@example.org and mail us the item you are returning, along with the original receipt/packing slip.
- All items must have the original tags attached and be unused, unwashed, and deodorant & smoke free.
- Return postage will be the responsibility of the customer.
- Shipping charges paid by the customer will not be refunded/credited.
The following list of items will be FINAL SALE and not eligible for a return:
- Hair accessories
- Sale items
For any incorrect or damaged orders, please email us at email@example.com within 7 days of your delivery date.
As long as we have your requested replacement item in stock, we will hold it until we receive your return; if we do not, we will provide you with a refund onto your original method of payment.
Please mail all returns to:
Attn: The Shimmy Shack
PO Box 52021
Midland, Texas 79710-2021
**Be sure to include your original receipt/packing slip with the return**
The Shimmy Shack is NOT responsible for any packages lost in transit. You will need to contact your local Post Office to inquire about your lost packages.
All returns will be left up to the discretion of The Shimmy Shack.
Thank you for understanding!