THE SHIMMY SHACK ONLINE ORDER RETURN POLICY
We hope everything you order fits you like Cinderella’s slipper, what a dream that would be! But if it doesn’t, you can't go to a ball looking less than perfect! If you find that your purchase doesn’t suit you well – this is for you!
Items will only be considered for return if they have the original tags attached and they are: unworn, unwashed, and makeup, deodorant & smoke free.
Return postage will be the responsibility of the customer.
For a refund back to your original method of payment: your return must be postmarked within 7 days of the delivery date.
For a refund in the form of store credit: your return must be postmarked within 10 days of the delivery date.
- Original shipping charges will NOT be refunded.
- Store credit is issued in the form of a gift card and must be used within 1 year of the issue date.
Since our inventory is limited and sells quickly, we are unable to guarantee an exchange for a different size. Please email us at email@example.com within 3 business days to inquire about the exchange, allowing us to confirm we have the size you are needing & hold the item for you. Exchanges must be postmarked within 7 days of delivery.
The following items are FINAL SALE and are not eligible for return:
- ALL SALE items – this includes flash, sales Instagram sales, promotional sales and any discount codes.
- Hair accessories
DAMAGED / DEFECTIVE ITEMS:
All orders are checked before they go out for any flaws/damages, but we are human, and mistakes can happen. If you find that your item has a flaw, please email us at firstname.lastname@example.org or call 432.934.2225 within 3 days of your delivery date.
If we have your requested replacement item in stock, it will be held until your return is received; if we do not, we will provide you with a refund onto your original method of payment and issue you a return label to send the damaged item back to us.
All returns will be left up to the discretion of The Shimmy Shack.
THE SHIMMY SHACK ONLINE ORDER RETURN FORM
ORDER NUMBER: ____________________________________________________________
REQUESTED METHOD FOR REFUND: (please circle one)
STORE CREDIT ORIGINAL METHOD OF PAYMENT
ITEM(S) I AM RETURNING: ____________________________________________________
REASON FOR RETURN: ______________________________________________________
By signing above I am acknowledging and accepting The Shimmy Shack’s Return Policy.
PLEASE MAIL ALL RETURNS TO:
Attn: The Shimmy Shack
2200 W. Wadley Avenue
Midland, Texas 79705